Shipping Policy

Thank you for shopping with Nocturne House. We curate beauty, rest, recovery, and ritual-focused products from supplier partners and fulfillment networks.

Order processing

Orders are usually processed within 1–5 business days before shipment. Processing times may vary during high-volume periods, holidays, supplier delays, or inventory changes.

Shipping times

Estimated delivery times vary by destination, supplier, product, and shipping method. Many orders may arrive within 7–20 business days after processing, but some deliveries may take longer depending on carrier movement, customs, warehouse location, or local delivery conditions.

Multiple shipments

If your order includes more than one item, products may ship separately. This can happen when items come from different suppliers or warehouses. You may receive separate tracking numbers.

Tracking

When tracking is available, you will receive tracking information by email. Tracking may take several business days to update after a label is created.

Shipping address

Please make sure your shipping address is correct before placing your order. Nocturne House is not responsible for delays or delivery issues caused by incorrect or incomplete addresses. If you notice an address mistake, contact us as soon as possible at nocturnehouse.shop@gmail.com.

Customs, duties, and import fees

International orders may be subject to customs, duties, taxes, or import fees charged by the destination country. These charges are the customer’s responsibility unless otherwise stated at checkout.

Lost, delayed, or marked delivered packages

If tracking shows your package was delivered but you cannot locate it, please check with household members, neighbors, building management, and your local carrier first. If the issue continues, contact us and we will review what options may be available.