Privacy Policy

Nocturne House respects your privacy. This policy explains how we may collect, use, and protect information when you visit our store, place an order, or contact us.

Information we collect

We may collect information you provide directly, including your name, email address, shipping address, billing address, phone number, order details, and messages sent to customer support.

We may also collect technical information such as device type, browser type, IP address, pages visited, referring pages, and shopping behavior through Shopify and related store tools.

How we use information

We use information to process orders, fulfill shipments, provide customer support, send order updates, prevent fraud, improve the store experience, and communicate with you about products or promotions when allowed by law.

Payment information

Payments are processed through Shopify and supported payment providers. Nocturne House does not store full payment card details.

Sharing information

We may share necessary information with service providers that help operate the store, including payment processors, shipping and fulfillment partners, email providers, analytics providers, and fraud-prevention services.

Cookies and tracking

Our store may use cookies and similar technologies to keep the cart working, remember preferences, analyze traffic, and improve marketing performance. You can adjust browser settings to limit cookies, but some store features may not work properly.

Your choices

You may contact us to request access, correction, or deletion of personal information where applicable. Some data may need to be retained for legal, fraud-prevention, tax, accounting, or order-management reasons.